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Marketing Information
Three Simple Keys Will Make Your Customers Stick
Do you spend a lot of time and energy courting prospective new customers, hoping to pump up your bottom line? If so, you're probably missing an untapped source of sales that exists right inside your company -- there's truth in the statement that your customer list is your most valuable asset.
Eight No Cost Ways to Market Your Business
Are you trying to promote your business with a tiny marketing budget? Opportunities are plentiful for low or no cost marketing. Here are a few that won't cost you a cent.
Publish articles about your specialty. "How-to" articles are always welcome. Ensure you include your contact information.
Write letters to the editor of publications your target market reads.
Get involved in an organization or community project.
Build strategic alliances with non-competing businesses and cross-promote each other.
Publish a special report. A "super how to" list for your specialty area. Distribute freely. Ensure that your contact information is included.
Speak to groups and organizations. Make sure the audience is your target market.
Carefully target relationships with media sources.
Write newsworthy press releases and distribute to your special contacts.
The more proactive you can be, the better off your business will be.
How To Use Humor Successfully In Your Business Communications
For generations people have been saying that laughter is good medicine. And now the scientists have taken an interest it turns out great-grandma was right. The boffins have discovered that laughter releases helpful goodies in the body which boost your immune system. In fact the therapeutic benefits of laughter are now being harnessed by academia and the business community into laughter workshops and other formalized chuckle sessions. Get the workers laughing and you raise productivity, so it seems.
Do Not Consider Running the Same Yellow Page Ad until You Read This
Grant Businesses have a love-hate relationship with the Yellow Page directory On the one hand, business owners know they need to be there - even though everyone they compete against is there, too. They rightly fear their ad won't get noticed. That's why questions like, "How big should it be?" become important (along with up-grades that jack up an ad's cost). Are they worth it? Who knows! The whole topic is complicated and a tad intimidating. A lot is riding on the ad's ability to pull in more business. Advertisers don't feel they understand Yellow Page issues well enough to make the "right choice." So they often avoid thinking about it altogether. Even when they realize their ad isn't drawing much business, an advertiser is reluctant to make changes. To what? So, what's the rush? The Yellow Page directory only comes out once a year. Whether an ad performs like a dynamo or a disappointment, the business is stuck with it until the next directory comes around. So there's plenty of time to consider what could make it better. But somehow, people seldom do. But at some point, the ad shifts from back burner to urgent, as the next directory's deadline approaches. Decisions about what it will look like are often made "on the fly." So it never gets the scrutiny it deserves, so it can deliver the most "bang for the buck." Time pressure (coupled with the urging of the Sales Rep) leads many business owners to just "stick with what I have." That decision means hardly having to think about it at all. For another year, anyway. But that's not the best strategy - just the quickest.
A business owner should carefully consider the wisdom of each aspect of their directory listing - wording, images, size, options, which directories or headings, etc. Change involves more than the ad's appearance Never change your ad just to make it prettier. Modifications should help you connect even better with directory user's needs. That involves focusing your message and distinctive style (which is communicated in a glance) so it grabs them. Get the advice you need to fine-tune your ad from industry experts at http://www.yellowpagesage.com There's no need to feel stuck with an under-performing ad. Changing your ad can involve increasing or decreasing its size or features (or going in an unrelated direction). But such revisions are simple, compared to more complex and influential issues, like whether it communicates your distinctive personality and benefits. If you're unclear about your message, don't be surprised if readers don't get it. Sharpening your customer-grabbing message should be an ongoing concern, and not just for the Yellow Pages. Directory users are looking for information to make their buying choices easier. Looking and sounding like every other ad doesn't serve their needs - and it doesn't serve you, either. Re-assess the wisdom of your Yellow Page strategy What you spend for your Yellow Page listing is only a portion of your advertising budget. How big a slice should it be? Resist the temptation to over-spend for the value received (as most advertisers do). Costs should bear some relationship to the amount of business coming through them - which involves tracking your calls and sales. Consider directory costs relative to all the ways customers find you. Where does most new business really come from? Are marketing dollars better spent elsewhere? Figure the source of new business before getting caught by secondary questions like: how large, or which headings, or whether options like color make sense. Recognize the changes affecting directory usage. Buyers aren't relying on the print directory like they used to. Many use the Internet Yellow Pages (IYP) and search engines focused with local terms. Think about whether to direct some directory dollars there. Update your information to keep it current Business changes occur all the time. Don't forget to bring your data up to date when placing your next year's advertising. Business changes affecting your ad - Change of business name, or splitting into more than one company or brand - Added or different phone numbers; same with addresses - Add your Web site address (domain URL) or email address - Changed your policies, hours, services (like free delivery) - Additional product lines or services (like classes or supplies) - Update years in service (if in your ad) - New awards, degrees, etc. that can bolster credibility - Adding a partner (especially for professions) - Remove what's no longer true or relevant Think long and hard about what will make you stand out in the directory during the year (not just at renewal time). The success of your business could depend on how well your ad does its job. (c) 2004, Lynella Grant
How to Critique Your Own Yellow Page Ad
Forget what you know about your business Your goal is to see your Yellow Page display advertisement the way a directory user sees it. You can?t act like you know anything about your enterprise that isn?t there, on the page. Look at your ad without pride or being identified with your operation. If you pretend it?s someone else?s, you can spot the flaws you?d otherwise overlook. Mentally put the competition?s name on your ad. Does what you say apply equally well to them? If it does, you haven?t effectively set yourself apart.
Ten Reasons Why Most Yellow Page Ads Fail -And Yours Does Not Have to
Grant Directory users are ready to buy Yellow Pages have a major advantage over all other forms of advertising. It's used precisely when people have decided to buy. They open the directory to check out options and sources. The directory doesn't create their desire, but assists in finding the products and services they want. A typical telephone directory has 18,000 display ads - a recipe for sensory overload. Even within any category, readers encounter page after page of look-alikes, all jammed together. So it's easy for advertisers to get overlooked. Catching the reader's attention is tough - unless your ad differs from the others in ways that matter to readers. Find out how to get more mileage from your ad at http://www.yellowpagesage.com a smarter way to attract Yellow Page customers. The ideal Yellow Page ad provides the answers readers want to find A great ad provides the connection between what buyers expect to learn before buying AND what your particular business offers. The more precisely a business understands its customers' frame of mind, the better it anticipates and answers their questions. It can provide specifics, instead of the general phrases appearing in every competitors' ads. Avoid these common reasons why directory ads fail, so you get more mileage from your ad dollars. And a higher percentage of callers and sales.
Fails to provide the information directory users want Information trumps images and expensive extras, like color. Readers are looking for specific answers. Use your ad space delivering them. Words provide persuasion's heavy lifting. If your message applies equally to the other ads around yours, you haven't sharpened it enough. Keep honing the copy until it embodies why people prefer YOU.
Fades into background - doesn't get noticed While larger ads can be overlooked, smaller ads have to work harder for the same shot at being noticed. Overlooked ads cost just as much as chosen ones. The solution isn't about changing the size, but focusing the words to match what readers want to know. It comes down to saying something unique and relevant to them.
Treats the business name or logo like a benefit It isn't. That's probably the least relevant information, as far as directory users are concerned. Yellow Pages aren't the way to build name recognition. But if you've already developed name recognition in other ways, you have a major chance of getting called.
Inconvenient business location Half of all users scan for location before actually reading the ads' information. They only pay attention to businesses that are convenient (within driving distance) and easy to find. (That distance varies depending on the product or service.) So make sure your location is prominent and findable (maybe a map). Or compensate for an undesirable location with house calls or free delivery.
Expects more than an ad could possibly deliver This problem isn't about the ad, but the advertiser's frame of mind. There's too much hype and biased statistics about what the directory can deliver. New businesses, especially, have unrealistic expectations. The longer a business is in operation, the less impact their listing has upon drawing new business.
Treats the Yellow Pages like a stand-alone marketing method It works best for getting new customers, to capture the "undecideds." But relying on mostly new business is an inefficient way to operate. An enterprise also needs repeat customers and referrals to balance out the high financial and effort costs necessary to keep attracting new ones. Therefore, a business needs a variety of strategies to keep, as well as find, buyers.
Trusts ad size and placement to do the work Industry statistics show that larger ads and those toward the front of the category get more calls. But that over simplifies what makes people choose a particular ad. If an ad doesn't fit the reader's preferences or match what they're looking for, it will be passed by (whatever its size).
Looks like the rest Too bad if your ad doesn't capture the eye in the two seconds it passed by - then landed somewhere else. That's all the attention most ads get. Look-alike ads were probably done for free by directory employees. They follow standardized guidelines and templates without much variation. And they don't have a clue about what's special about your operation. That's not the best way to go.
Fails to track the calls so you know why people call No getting around it, if you don't keep track of customers you can't tell how they find you. Or what's working (or not). Logging the source of new business shows how much credit to give to the Yellow Pages (or other marketing efforts).
Callers can't get information they want That ad did its job fine. But the customer still got away because the call wasn't answered or desired information wasn't forthcoming. Fielding calls effectively is crucial because unsatisfied callers just call the next ad. Develop a strategy that covers all your bases An attention-grabbing Yellow Page ad doesn't just happen. The business needs to back it up with additional promotion to get more than their share of calls. But when the directory works together with other marketing effort, they all do better.
©2004, Lynella Grant
Independent Professionals: What Stands Between You and Your Artist Statement?
What Stands Between You and Writing an Artist Statement or
Professional Statement?
Good Marketing is Like a Bad Habit
You know those bad habits we get. Like raiding the chocolate biscuits during late night TV shows. Or slouching we when we sit. Or biting our fingernails.
7 Ways to Evaluate Your Marketing Plan
Business owners often find it difficult to know whether their marketing tactics are working. This can be especially tricky when you use a combination of marketing activities simultaneously, or if using personal-contact tactics such as networking.
How to Develop an Effective Company Profile -- and Why
What is a company profile?
A company profile is essentially a resume for your company that you use to establish your credibility with the market you serve. Your company profile helps potential customers to understand your business as well as to understand your company's approach, unique strengths, and relevant experience. Your company profile demonstrates your company's ability to effectively meet customer needs. Your company profile also helps others who are in contact with you such as lenders, the media, and job candidates to better understand your business.
Who would benefit from having a company profile?
A company profile would benefit any company wanting to establish its credibility including:
* A consulting firm where it's critical for the company to establish the basis for its expertise
* A service provider with a service that can't be evaluated before the sale where the prospect assesses the company's ability to provide the service based on its assessment of the company itself
* A company that lacks a recognized name in the market it serves
How can a company profile be used?
There are many ways to use a company profile such as:
* Including it on your web site as a means of establishing your company's credibility
* Using a print version as a sales tool at trade shows or in mailings to prospects
* Providing it to lenders to help you secure financing
* Adding it to your media kit and including it with press releases to give the media background information about your company
* Using it as a recruiting tool to promote your company to job candidates
What should be included in your company profile?
As a guideline, shoot for a company profile of approximately 250-400 words in length covering each of the following key areas:
Summarize your company's background information
Use the first paragraph of your company profile to summarize your company's background information. Include in this first paragraph the year the business was founded, where the business is located, a top-level description of the products or services your company provides, a top-level description of the clients and industries you serve, and the geography you serve. Also include details about your company's philosophy and approach to serving customers. Finally, be sure to mention achievements that quickly help to establish your company's credibility such as awards, the number of clients you have served, or the size of your business.
Provide more detail on your company's products or services
Use the second paragraph of your company profile to list the products or services your company provides. Use this paragraph to touch on the expertise and experience your company has that enables your to meet customer needs in these areas. You can also use this second paragraph to further define your target customer for the products or services you provide.
Highlight your company's strengths and successes
Use the third paragraph of your company profile to highlight your company's unique strengths as well key successes your company has had. To develop this paragraph, take the time to list the top 3 competitive advantages you feel your company has over businesses in your market space. Weave these competitive advantages into this paragraph of your profile. Next, list the top 3 successes your company has had and incorporate these successes into your company profile.
Include qualifications of your company and your staff
Use the next paragraph of your company profile to demonstrate your company's qualifications by emphasizing areas such as patents, publications, business partnerships and alliances, tools or technologies used to meet customer needs, accreditations, certifications or the educational background of staff members.
Summarize your selling statement
Use the final paragraph of your company profile to provide a 1 or 2 sentence closing selling statement that explains why a client should work with your company.
Close with company contact information
After the final paragraph of your company profile, provide your company's contact information including the mailing address, phone number, fax number, e-mail address, and web site URL.
Whether you use internal resources to create your company profile or work with an outside resource, your business will benefit from having a company profile to establish your company's credibility with prospects, lenders, the media, and job candidates.
Do You Really Need a Brochure?
The phone rings. Good news... it's a potential client. You say, "Thanks for calling, I'll send you our brochure."
Take It To The Customer
In the past, purchasing ad space was the solution to every entrepreneur's marketing challenge. Then it was direct mail, followed by telemarketing. But with advertising and postage costs on the rise, these tactics have lost some of their appeal.
How Do I Define My Market?
Your market is who you want to reach. Your customer. Who is your average customer? What is your estimate of total market size? What territory do you intend to serve? Will you offer a variety of products or services?
Fair Measures Corporation
A case study in online ?thinking outside the box?
Gaining Business Intelligence
A white paper on how companies should analyse customer data to gain better business intelligence and how they can use that knowledge.
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